Refund & Cancellation Policy
How trials, cancellations, subscriptions and AI credits work. Site owners and template developers each have their own section below.
Last updated 26 July 2026
Site Policy
This policy applies to subscriptions and AI credits purchased from Builder Hut. It does not apply to purchases your customers make on a site you publish — those are between you and them.
1. Free trial
Every new account gets 14 days free. No payment details are needed and nothing is charged during the trial. If you do not subscribe at the end of it, the trial simply ends — there is nothing to cancel and nothing to refund.
2. Subscription charges
Subscriptions are billed in advance for the period you chose, monthly or yearly, through SSLCommerz. The price and period are shown before you confirm.
Subscriptions renew automatically. If a renewal fails, your subscription enters a grace period before it is suspended.
3. Cancelling
You can cancel at any time by contacting contact@builder-hut.com.
Cancelling stops the next renewal. Your subscription stays active until the end of the period you have already paid for, and your sites keep being served until then.
4. Refunds on subscriptions
Because a 14-day free trial is available before any payment, subscription fees are generally non-refundable once a billing period has started.
We will consider a refund where a charge was clearly made in error — a duplicate charge, a charge after a cancellation was confirmed, or a charge on an account that could not be used because of a fault on our side. Ask us and we will look at it properly.
Where a refund is agreed, it is returned through SSLCommerz to the original payment method. The time it takes to appear on your statement is set by SSLCommerz and your bank, not by us.
5. AI credits
AI credits are a consumable. Credits already spent cannot be refunded, because the underlying AI processing has been performed and paid for.
Unused credits may be refunded at our discretion where the purchase was recent and clearly mistaken.
Credits do not expire while your account is active, and they cannot be transferred between accounts or exchanged for cash.
6. Failed or duplicate payments
If you were charged more than once for the same thing, or charged for something that did not activate, contact us with the transaction reference and we will investigate and correct it.
7. Chargebacks
If you dispute a charge with your bank, please contact us first — most problems are quicker to fix directly. We may suspend an account while a chargeback is open, and we may recover the amount and any associated fee before the account is restored.
8. How to request a refund
Email contact@builder-hut.com with the account email, the transaction reference, the date, and what went wrong. We aim to respond within seven working days.
9. Contact
Rakibul Islam Rafi, trading as Builder Hut, Vatara, Dhaka, Bangladesh. contact@builder-hut.com.
Developer Policy
The developer portal has no subscription fee. The only thing you can buy here is AI credits, and this policy covers them.
1. No subscription
Authoring templates on the developer portal is free. There is no recurring charge and therefore nothing to cancel.
2. AI credits
AI credits are sold at BDT 2.00 per credit and charged through SSLCommerz at the time of purchase. Credits are added to your balance immediately on successful payment.
Credits do not expire while your account is active. They cannot be transferred between accounts or exchanged for cash.
3. Refunds
Credits already spent cannot be refunded, because the underlying AI processing has been performed and paid for.
Unused credits may be refunded at our discretion where the purchase was recent and clearly mistaken, or where a fault on our side prevented you from using them.
Where a refund is agreed, it is returned through SSLCommerz to the original payment method. The time it takes to appear on your statement is set by SSLCommerz and your bank, not by us.
4. Failed or duplicate payments
If you were charged more than once, or charged for credits that never appeared on your balance, contact us with the transaction reference and we will investigate and correct it.
5. Chargebacks
If you dispute a charge with your bank, please contact us first. We may suspend an account while a chargeback is open, and we may recover the amount and any associated fee before the account is restored.
6. How to request a refund
Email contact@builder-hut.com with your account email, the transaction reference, the date, and what went wrong. We aim to respond within seven working days.
7. Contact
Rakibul Islam Rafi, trading as Builder Hut, Vatara, Dhaka, Bangladesh. contact@builder-hut.com.
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